HOW LONG IS THE SHIPPING TIME?
We process your order immediately and ship it out 1-2 days after the order is placed.
Due to high demand, please allow the following times for shipping:
- 7-10 business days for USA orders
- All other countries: 1-2 weeks
WILL I RECEIVE A TRACKING NUMBER?
We provide a tracking number for every order. Tracking will be available once your product is shipped.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.
Exchange / Returns FAQs:
6ixGold wants you to LOVE your bling and feel great wearing it. We understand that sometimes when buying online you need to return or exchange your items.
LET'S EXPLORE OUR STORE POLICIES:
You absolutely love it or you don't pay. Any issue at all with your product, email us at firstname.lastname@example.org and we will do whatever is necessary to make your order right!
We accept returns on non customized items if returned back to us within 30 days in original condition. Customer will pay for the cost to return the item to us and once we receive the it, we will refund the cost of the item.
All customized pieces (ie. Medallions with printed photos) are NON-Returnable and are considered final sale.
If your order is close to perfect but needs a little tweeking, send us an email at email@example.com and let us know how we can make the order Ah-maz-ing!!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
WHAT IF MY ORDER ARRIVED DAMAGED?
We're sorry to hear about that. We would love to help you swap out your damaged product for a fresh one. It's pretty simple! Follow the steps below:
1) Take photos of the defect.
2) Send the photos to us with your order number.
3) We'll be happy to send out another free of charge.
LOST OR STOLEN PACKAGES:
6ixGold is not responsible for lost or stolen packages, and deem the order fulfilled upon successful delivery per the associated tracking number.
We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:
- Look to see if a notice of attempted delivery was left
- Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
- Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
- Check with your neighbors, particularly if you have similar house numbers
If you're still not able to locate the package after checking all points above, please contact USPS then us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.
Special Care Instructions:
Our 14K and 18K Gold finished pieces are made using the highest quality Gold plating. The finish is delicate and needs to be treated with care.
- Avoid contact with perfumes, lotions, hair sprays, or other chemicals.
- Remove jewelry before bathing, swimming, exercising, or sleeping.
- Photo medallions are not waterproof. Avoid contact with moisture to avoid damaging the photo.
- Avoid liquid jewelry cleaners and abrasives.
- Clean with a mild detergent applied to a damp cloth.
- Store in a clean dry place in either a jewelry box or soft cloth bag.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to reach out via email, firstname.lastname@example.org, and we will reply within 24 hours.